PRIVACY POLICY

The Stationery Company is a subsidiary of Mercantile Enterprises (Pvt) Ltd ("The Stationery Company", "we", "our", or "us"), values the trust you place in us. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms outlined below.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your information.

  1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information

  • Order History

Technical Information:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Website Usage Data

  • Referring URLs

  • Cookies and Similar Technologies

You may browse our website without providing personal information. However, certain services such as placing orders, creating an account, or subscribing to newsletters may require you to provide personal details.

  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our website and services

  • Personalize your shopping experience

  • Send order confirmations and updates

  • Inform you about promotions, offers, and new products

  • Detect and prevent fraud or unauthorized activities

  • Comply with legal and regulatory obligations

We only collect information necessary to provide our services effectively and securely.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep you logged into your account

  • Analyze website traffic and performance

  • Improve website security

  • Deliver relevant content and promotions

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

  1. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Mercantile Enterprises (Pvt) Ltd and affiliated companies

  • Payment processing providers

  • Shipping and logistics partners

  • Website hosting and technology service providers

  • Marketing and communication service providers

  • Government or regulatory authorities when legally required

Any third-party service provider receiving your information is required to maintain appropriate security measures and use the information only for authorized business purposes.

  1. Payment Security

We take reasonable precautions to protect your payment information. Payment transactions are processed through secure payment gateways and trusted third-party payment providers.

We do not store complete credit card or debit card information on our servers unless required by applicable payment processing systems.

  1. Data Security

We maintain appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be 100% secure.

  1. Marketing Communications

With your consent, we may send promotional emails, SMS messages, or marketing communications regarding products, services, offers, and updates.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

  1. Your Rights

You may request to:

  • Access your personal information

  • Update or correct inaccurate information

  • Delete your personal information where legally permissible

  • Withdraw consent for marketing communications

To make such requests, please contact us using the details provided below.

  1. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

  1. Your Consent

By using our website and providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

  1. Contact Information

The Stationery Company
(A Subsidiary of Mercantile Enterprises (Pvt) Ltd)

42 Chamberlain Road,
Anarkali Bazaar,
Lahore, Punjab 54000,
Pakistan

Phone: +92 311 777 0119
Email: thestationerycompanypk@gmail.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM

  1. Questions or Concerns

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details provided above. We will be happy to assist you.