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SHIPPING We charge Rs.195 on all orders under the value of Rs.5000/-. We deliver in 24-48 hours in Lahore city and 3 to 5 working days in rest of the cities & towns. Delivery time is between 5 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events. On orders above the value of Rs.15,000 we will need an advance payment. Orders weighing more than 10 KGs will be charged Rs.50 per extra KG. RETURNS & EXCHANGES POLICY We will gladly accept Returns or Exchange, given that the merchandise returned are NOT damaged or used and are in their ORIGINAL packing with tags (if any), within 7 Days of purchase for a refund or an exchange. Please return goods with a copy of the invoice and mention the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. Refund requests will be processed within 7 working days after receiving the return products. For further queries about exchanges and returns, please contact us at info@thestationerycompany.com Follow these simple steps to return or exchange your item(s): 1. Complete Return Form If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment. Don't have a Return Form? Please click here to download one. if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment. 2. Repack Merchandise Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment. 3. Ship to Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address: Consumer Returns Department The Stationery Company (PVT) Ltd 42 Chamberlain Rd, Anarkali Bazaar, Lahore, Pakistan Telephone Support :+923 117 770 119 ( 10:00 AM to 7:00 PM Monday - Saturday )